The backbone of the Axentia's customer success is its services team. With services making up a bulk of the investment for each ERP implementation, it is essential that your company chooses the right solution partner.
Axentia's people are the best in the business. Years of experience combined with a consistent implementation methodology has given Axentia an outstanding track record.
Learn more about the four areas of Axentia services:
Our consulting services begin well before you become our customer. Our number one goal is to help your business move to the next level; this could involve implementing a new business system or providing better business processes for your organization
Typical steps in the consulting phase include:
- Define functional requirements
- Define technological requirements
- Develop systems architectures
- Develop an implementation plan
- Provide cost estimates
- Develop plans for change management
Development and Configuration
The first step in the implementation phase is developing and configuring the software to meet your defined needs. At Axentia, we have certified Microsoft developers that help us reach our goal of creating a 100% fit between the software and your business processes. With the flexibility of Microsoft Business Solutions products and the ability of Axentia developers, entire modules have been created by our in-house staff to fit customer requirements.
Installation
The installation of Microsoft Business Solutions is a fast, painless process that takes hours instead of days or weeks. The set-up is an interactive, on-site process that is done with the relevant members of our client's team. The Axentia team follows a set-up checklist to ensure everything is done in order and to specifications.
Axentia offers a variety of training programs for our clients. In order for our customers to take full advantage of the ERP solution, we offer three levels of training in an active environment.
Level One
Introduction to the Software
Level Two
Functional training
Level Three
Pilot training
Microsoft is very demanding of all its certified trainers. To be a Microsoft trainer you must pass extensive exams and demonstrate you are both competent with the software and can relate well with people. The Axentia team has over 90 Certifications. Our trainers are not just teachers but are active Project Managers gaining additional experience on a daily basis.
Axentia has a full support system for every customer to ensure end-users have the help they need to optimize the use of the ERP solution. Our help desk is a telephone call away for the end-user, or our business analyst can come on-site to provide the support our customers need.
We have created a complete ‘Customer Care’ program that is designed to better service any questions or issues that customers experience when working during the course of their Microsoft Dynamics Nav implementation. Axentia Customer Care is designed to improve communication and expedite incident resolution.
In short, we can provide whatever level of support you require for your situation, from first-line support directly to end users to software upgrades. You can contact our support at: support@axentia.com